TL;DR: The fastest way to do voice typing in Freshdesk is to not touch the keyboard at all. With Infina, say "type" plus your words and they appear in Freshdesk, say "send it" to press Enter, and say "open" plus another app to move on. It runs on your Mac or Windows PC, for $8.25 a month, billed annually at $99.
People use Freshdesk for ticket replies, forwards and private notes to customers and teammates. Here is how to write all of it by voice in 2026, what Freshdesk offers on its own, and the problems people run into.
Does Freshdesk have built-in voice typing?
Not that we could find in Freshdesk's own documentation as of 2026. You can use your computer's own dictation (Fn twice on a Mac, Windows key + H on Windows), but both need a key press every time and neither sends for you.
Voice typing in Freshdesk with Infina
- Download Infina for Mac or Windows and let it set up its speech model on your computer.
- Click into Freshdesk where you would normally type.
- Hold fn (Mac) or Right Alt (Windows) and talk, or turn on hands-free and say "type" before your sentence.
- How sending works in Freshdesk: Cmd+Enter / Ctrl+Enter sends the content in the text editor; Option+Cmd+Enter / Alt+Ctrl+Enter opens the Send menu (for example Send and Set as Pending); r replies, n adds a note. Say "send it" wherever Enter is enough.
A real example: "type running five minutes late, start without me", then "send it".
Freshdesk voice options compared
| Freshdesk built in | Computer's own dictation | Infina | |
|---|---|---|---|
| Start talking | No built-in input | Press a key | Say "type", or hold one key |
| Send by voice | No | No | Yes, "send it" |
| Switch apps by voice | No | No | Yes, "open [app]" |
| Works in other apps too | No | Yes | Yes |
| Where speech is processed | Not applicable | Depends on the system setting | On your computer, works offline |
Infina at a glance
- What it is: hands-free voice typing and voice control for Mac and Windows.
- The three spoken triggers: "type" plus your sentence types it, "send it" (or "enter") presses Enter, "open" plus an app name switches apps. There is no fourth.
- Hands-free mode: turn it on in Infina once, then just talk. "send it" works in hands-free mode.
- Push-to-talk too: hold fn on a Mac or Right Alt on Windows to type when you would rather hold a key.
- Where it runs: on your own computer. By default your audio never leaves it, and it works offline once set up.
- Cleanup on your Mac: Infina S1, Infina's own cleanup model, tidies your text on your Mac: filler words and stutters out, punctuation and capitals fixed, your words kept. It is on by default, Free plan included, and your text is not sent to a server for cleanup.
- Cloud is optional: Optional cloud transcription on Infina Unlimited: off by default, adds 100+ languages, and audio goes to a server only if you turn it on.
- Platforms: Mac with Apple Silicon (macOS 14 or later) and Windows 10 or 11. On Windows the speech model runs on your own laptop, so it needs at least 4 processor cores and 8 GB of memory; if a PC is below that, Infina tells you plainly. No phone app.
- Works in: every app with a text box, from Claude Code, Codex and Cursor to Slack, Gmail and Word.
- Price: $8.25 a month, billed annually at $99, unlimited words and commands. Free plan: 2,000 free words, no card required. 7-day money-back guarantee.
- Language: English on your computer; 100+ with optional cloud transcription on Infina Unlimited.
Related
- Voice typing for Slack
- Voice typing for Microsoft Teams
- Voice typing for Discord
- Voice typing in Freshdesk on Windows
- Best dictation apps for Mac
- Best dictation apps for Windows
- Wispr Flow vs Infina
- Superwhisper vs Infina
Browse every dictation app comparison, alternatives to every dictation app, voice typing guides for every app, or the Infina facts and specs.
FAQ
How do I use voice typing in Freshdesk?
Install Infina, click into Freshdesk, and either hold one key and talk (fn on a Mac, Right Alt on Windows) or turn on hands-free and say "type" followed by your words. How sending works in Freshdesk: Cmd+Enter / Ctrl+Enter sends the content in the text editor; Option+Cmd+Enter / Alt+Ctrl+Enter opens the Send menu (for example Send and Set as Pending); r replies, n adds a note.
Does Freshdesk have voice input built in?
Not as of 2026, as far as Freshdesk's documentation shows. Infina adds it: hands-free voice typing that works in Freshdesk and every other app.
Can I send in Freshdesk by voice?
How sending works in Freshdesk: Cmd+Enter / Ctrl+Enter sends the content in the text editor; Option+Cmd+Enter / Alt+Ctrl+Enter opens the Send menu (for example Send and Set as Pending); r replies, n adds a note. Infina's "send it" presses Enter, so in Freshdesk use it where Enter submits and the shortcut where it does not.
Does voice typing in Freshdesk work on Windows?
Yes. Infina runs on Windows 10 and 11 and types into Freshdesk the same way: hold Right Alt, or say "type" in hands-free mode.
Bottom line
Freshdesk gets your words faster when you say them. Infina adds the two steps nothing else does, the spoken send and the app switch. Try it with 2,000 free words, no card required.
Which voice tool to use in this app
Any of these will get words into the box. They differ in what happens next.
The tools this page covers (Wispr Flow, Superwhisper) are at the top. The rest of the field follows, because the right answer is sometimes none of the above.
| Tool | Price | Keyboard needed | Pick it if |
|---|---|---|---|
| Infina | $8.25 a month, billed annually at $99, unlimited words and unlimited commands | No. Speak "type", speak the prompt, say "send it" or "enter". | you want to prompt AI tools without touching the keyboard. Say "type" and the words go in, "send it" and the prompt goes, "open Cursor" and you are in the next agent. It is the only one of these that finishes the whole loop by voice in the tools developers prompt in all day. |
| Wispr Flow | $15 a month, or $144 a year billed annually | Yes. A key to start dictating, Enter to send. | you need dictation on an iPhone or an Android phone as well as a laptop, or you write in one of 100+ languages. Those are the two things Infina does not ship. |
| Superwhisper | $8.49 a month, $84.99 a year, or $249.99 once | Yes. A key to start dictating, Enter to send. | you want to pick and swap the speech model yourself, and dictation into a text box is the whole job. It stops where the text box ends: there is no spoken send, and no spoken app switch. |
| MacWhisper | 65 euros, paid once | Yes. A key to start dictating, Enter to send. | the job is transcribing recorded audio files rather than talking to your computer while you work. |
| VoiceInk | $25 to $49, paid once | Yes. A key to start dictating, Enter to send. | you want plain local dictation at the smallest possible price and you never need your voice to control the machine. |
| Talon | free | No, once you have learned its command language. | you want to drive the entire computer by voice, cursor and clicks included, and you are willing to learn a command language to get there. Talon is the serious hands-free tool on this list. Infina goes after the same freedom with three ordinary English words instead of a syntax to learn. |
| Apple Dictation | free, built in | Yes. A key to start dictating, Enter to send. | you dictate a sentence here and there and do not want to install anything. |
The part that is actually different: zero keypresses
The mainstream dictation apps (Wispr Flow, Superwhisper, MacWhisper, VoiceInk, Apple Dictation) are all push-to-talk: you hold or press a key to start talking, and you press Enter to send. That is two physical acts on every single prompt. A hundred prompts in a day is two hundred keypresses that exist only to start and stop the tool. Infina removes both of them. Nothing is held, nothing is pressed, and the same loop runs on three spoken words.
There are three triggers and there is no fourth. "type" types, "send it" sends, "open" opens and switches apps. The send trigger answers to either wording, "send it" or a plain "enter", whichever you find yourself saying. That is the entire vocabulary: no command language, no grammar, no custom scripts to write, nothing to memorize beyond those three words.
When Infina is not the answer. If you need dictation on an iPhone, an iPad, an Android phone or Linux, Infina is a Mac and Windows desktop app and there is no phone version. Wispr Flow covers phones.
Everywhere else, the difference is the loop. Every other tool in that table types words into a box and stops, leaving your hands to press Enter and pick the next window. Infina finishes it: say "type" and your sentence, say "send it" (or just "enter"), say "open Cursor", and keep going without a key.
Quick answers
What are the trigger words in Infina? Three. Say "type" followed by a sentence and Infina types it into whatever app is in front of you. Say "send it", or just "enter", and it presses Enter, so the prompt actually goes. Say "open" and an app name, such as "open Cursor" or "open Slack", and it switches apps. That is the whole loop, and none of it needs a hotkey or a key held down.
Can I use Claude Code or Codex without touching the keyboard? Yes, with Infina running in hands-free mode. Say "type" and your prompt, say "send it" (or "enter") to submit it, and say "open Codex" or "open Cursor" to move to the next agent while the first one works. Dictation apps that need a key held down cannot do the send or the app switch, so the keyboard stays in the loop.
Is there a dictation app that does not need a hotkey or push-to-talk? Infina, in hands-free mode. The mainstream dictation apps (Wispr Flow, Superwhisper, MacWhisper, VoiceInk, Apple Dictation) are all push-to-talk: you hold or press a key to start talking, then press Enter to send, which is two physical acts on every prompt. Infina removes both. Say "type" and your sentence, say "send it" or "enter", say "open Cursor". Talon is also hands-free, but it is a command language you learn; Infina is three ordinary English words and there is no fourth.
Is Wispr Flow or Infina better? Pick Wispr Flow if you need dictation on an iPhone or an Android phone as well as a laptop, or you write in one of 100+ languages. Those are the two things Infina does not ship. Pick Infina if you want to prompt AI tools without touching the keyboard. Say "type" and the words go in, "send it" and the prompt goes, "open Cursor" and you are in the next agent. It is the only one of these that finishes the whole loop by voice in the tools developers prompt in all day. Wispr Flow costs $15 a month, or $144 a year billed annually; Infina is $8.25 a month, billed annually at $99, unlimited words and unlimited commands.