Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the services ("Services") provided by Infina ("Infina," "we," "our," or "us") through our website at infina.so, mobile applications, and related platforms. By (1) executing an Order Form with Infina referencing these Terms, (2) clicking a box indicating acceptance, or (3) using the Services, you ("Customer") agree to be bound by these Terms (together with all Order Forms, the "Agreement") to the exclusion of all other terms. If you submit an online Order Form via infina.so and it is accepted by Infina, it shall be deemed mutually executed. If you are accepting on behalf of a company or legal entity, you represent you have authority to bind that entity and its affiliates; otherwise, do not accept or use the Services.

By using the Services, you confirm you are at least 18 years old and legally capable of entering a binding agreement. These Terms form a contract between you and Infina. We may update these Terms at our discretion, with changes effective upon posting to infina.so. Continued use after updates constitutes acceptance of the revised Terms.

Infina provides AI-powered meeting notepad service that records, transcribes, and generates inferences from meetings using an AI model, designed for modern teams. The Services include features accessible via our website and mobile apps, subject to availability and updates at our discretion. Free Services have usage limits, while paid plans (e.g., Standard or Enterprise) unlock additional functionalities as detailed in our Documentation ( docs) or Order Forms. This AI model processes Calendar and Gmail data (e.g., listing events or summarizing emails) solely for your benefit within the app and is not used to train or improve generalized AI models.

Upon mutual execution of an Order Form, it becomes part of this Agreement. Subject to your compliance with these Terms and any Usage Limitations in the Order Form, Infina grants you a non-exclusive, limited, personal, non-sublicensable, non-transferable right to access and use the Services during the Subscription Period for your internal business purposes, as specified herein and in the Documentation. This includes a limited license to install Client-Side Software solely to support authorized use. Each Authorized User must have a unique account and may not share credentials. You are responsible for all acts and omissions of Authorized Users and all use of their accounts. The Services use an AI model to generate inferences from your data, compliant with Google’s Limited Use requirements.

Free Services are provided without charge up to limits described in the Documentation ( docs). Exceeding these limits requires a paid subscription. Infina may terminate Free Services at our discretion, with or without notice, and we are not liable for such termination. You are solely responsible for retrieving Customer Data before termination, where supported, and we will provide a reasonable opportunity to retrieve data unless required by law. Use of Free Services indicates acceptance of this data use. Notwithstanding anything to the contrary: (i) Infina’s liability for Free Services is limited to $100.00 where enforceable, and (ii) you are fully liable for damages arising from your use or breach of this Agreement.

Upon payment of fees in an Order Form, Infina will use reasonable commercial efforts to provide standard implementation assistance if specified. Additional assistance beyond agreed hours will be billed at our current hourly rates. We may provide Updates (upgrades, patches, etc.) without additional charge, which become part of the Services, though we have no obligation to do so. We may improve or modify the Services at our discretion with reasonable notice of major changes. Professional Services, if outlined in an Order Form or Statement of Work, will be performed with your reasonable cooperation, including access to required materials. Work Product from Professional Services remains Infina’s property, usable by you only with the Services.

Infina, its Affiliates, and licensors retain all rights, title, and interest in Infina IP (Services, Client-Side Software, Documentation, etc.), except Output, which is assigned to you. You retain ownership of Customer Data, with sole responsibility for its accuracy, legality, and rights to use, including compliance with Ond Recording Laws. You warrant you have all necessary rights and consents for Customer Data.

You grant Infina a worldwide, perpetual, irrevocable, royalty-free license to use feedback you provide to improve our services. You are liable for all use of the Services resulting from access you provide, including Authorized Users’ acts. You must ensure Authorized Users comply with these Terms and are responsible for your IT infrastructure, security, and all access via your systems or credentials.

Except as permitted, you shall not: (i) reverse engineer the Services, (ii) modify or create derivative works, (iii) copy, rent, or sublicense the Services, (iv) use for third-party benefit, (v) remove proprietary notices, (vi) build competitive products, (vii) interfere with the Services, (viii) bypass access restrictions, or (ix) use in life-critical systems. You must comply with all applicable laws, avoid uploading Harmful Code, and respect third-party rights.

You grant Infina a non-exclusive, royalty-free, worldwide license during the Subscription Period to access and use Customer Data to provide the Services. For Free and Standard Services, unless you opt out in Settings, you grant a perpetual license for anonymized data use to improve our products (disabled by default for Enterprise users unless opted in).

The Services may use Third Party Integrations (e.g., Google Calendar). Infina is not responsible for their availability. You are responsible for procuring rights to access these integrations and complying with their terms. Data exchange with third parties is governed by their terms.

You will pay all fees specified in Order Forms or at pricing ("Fees"). Unless otherwise stated, Fees are based on subscriptions, non-cancelable, non-refundable, and quantities cannot decrease during the Subscription Period. If paying online, you agree to the Stripe Services Agreement ( stripe.com/us/legal). Provide valid payment details, and Infina will charge in advance per the Order Form’s billing frequency. Invoiced Fees are due net 30 days unless otherwise specified.

Overdue amounts accrue late interest at 1.5% per month or the maximum legal rate, and Infina may require shorter payment terms for renewals. If charges are 30+ days overdue (10+ for declined cards), Infina may accelerate payment, suspend Services with 10 days’ notice, and demand immediate payment. Overages beyond Order Form limits will be invoiced at overage rates or our standard rates, included in renewals.

Disputes must be raised in good faith within 60 days, pausing suspension rights. Fees exclude Taxes, which you are responsible for, unless you provide a valid exemption certificate. Infina handles its own income-based taxes.

Confidential Information includes business details, intellectual property, and terms of this Agreement, marked as confidential or reasonably deemed so. It excludes public, known, or independently developed information. The receiving party shall not use or disclose the other’s Confidential Information except to Representatives with a need to know, and is liable for their acts. Disclosure is allowed if required by law with notice and a protective order effort, or to enforce rights.

Upon termination, return or destroy all Confidential Information and certify destruction. Obligations last 3 years post-termination, or indefinitely for trade secrets until no longer protected, barring wrongful acts.

Infina will use commercially reasonable efforts to secure the Services and Customer Data, but is not liable for unauthorized access unless due to gross negligence or willful misconduct. The Data Processing Addendum (DPA) at dpa applies to Personal Data processed for you.

We may process Business Contact Data and Usage Data to manage our relationship, conduct operations (e.g., accounting), prevent fraud, verify identity, comply with laws, and optimize the Services. We also process Calendar and Gmail data to generate inferences with an AI model for your benefit within Inifna, ensuring compliance with Google’s Limited Use requirements by not using this data to train or improve generalized AI models. We own all rights to Usage Data.

This Agreement starts on acceptance and continues until all subscriptions end or are terminated ("Term"). Subscription Periods are as specified in Order Forms, auto-renewing annually unless 30 days’ written notice (email acceptable) is given before renewal. Renewals of promotional plans follow our current pricing, with volume decreases triggering re-pricing.

Either party may terminate for material breach with 30 days’ notice if uncured, or if the other enters bankruptcy proceedings. Infina may terminate if you fail to pay within 10 days of notice or breach Sections 6 or 8. Upon termination by you for cause, we refund prepaid Fees post-termination; by us for cause, you pay remaining Fees if permitted by law. Termination does not relieve payment obligations for prior periods.

Infina may suspend access if there’s a threat to Infina IP, your use disrupts others, involves fraud, or your account is 10+ days overdue. We’ll provide notice and resume service when resolved, with no liability for suspension effects. Surviving provisions include Free Services, Fees, Proprietary Rights, Confidentiality, Disclaimers, Indemnification, Liability Limits, and General Provisions.

Infina will indemnify you against losses from third-party claims that the Services infringe US intellectual property rights, if you promptly notify us, cooperate, and allow us to control the defense. We may modify the Services, obtain usage rights, or terminate the Agreement if infringement is likely. This excludes Excluded Claims (unauthorized use, modifications, Customer Data, Third Party Integrations). No indemnification applies to Standard or Free Services.

You will indemnify Infina against losses from Excluded Claims, unless caused by our breach, with our consent required for settlements. This Section is your sole remedy and our sole obligation for infringement claims.

Both parties represent valid entry into this Agreement. Infina warrants that during the Subscription Period: (a) this Agreement and Documentation describe data security measures, (b) we won’t materially decrease security, (c) Services will perform per Documentation, and (d) we won’t materially reduce functionality. Your remedy for breach is termination and a pro-rata refund.

Except as stated, Services and Output are "as is" and "as available," without warranties of title, non-infringement, merchantability, or fitness. We don’t guarantee results, compatibility, security, or accuracy, especially for Free or Standard Services. AI Outputs may contain errors; you’re responsible for verifying suitability.

Except for indemnification, gross negligence, willful misconduct, or your breach of Section 6, neither party is liable for lost profits, data loss, or indirect damages, regardless of foreseeability. Infina’s aggregate liability is limited to Fees paid in the prior 12 months, to the fullest extent permitted by law.

This Agreement, including Order Forms, is the entire agreement, superseding prior communications. Customer purchase orders are void unless part of an Order Form. Conflicts are resolved by: (1) Order Form, (2) this Agreement, (3) Application Terms, (4) Documentation.

Services may be subject to US export laws. You shall not export or make them available in prohibited jurisdictions without compliance. The Services are a "commercial item" under US Government rules, with rights as granted to other users.

Notices to Infina go to: Infina, Attn: Legal Department, Dover, DE 19904, with a copy to contact@infina.so. Notices are effective upon personal delivery, second business day after mailing, or email (except Legal Notices). Billing notices go to your designated contact.

Amendments require written agreement, except for Standard/Free users, where we may update by posting and emailing notice. Neither party is liable for force majeure delays except payment obligations. Assignments need consent, except for business sales or subcontractors. We may use your name/logo as a customer in marketing.

This is not an agency, partnership, or employment relationship. Unenforceable provisions are reformed. Waiver requires writing. Disputes are negotiated first; unresolved issues go to binding arbitration in Dover, Delaware, per JAMS Rules, with one arbitrator. Free users may opt out within 30 days by writing to the above address with account details. Claims are individual only. Injunctive relief is available for IP violations. If arbitration doesn’t apply, venue is Dover, Delaware courts.

Affiliate: An entity controlling, controlled by, or under common control with a party (over 50% voting interest).
De-Identified Data: Anonymized data from your use, unlinked to you.
Authorized User: Your employees, contractors authorized to use the Services.
Business Contact Data: Personal Data for managing our relationship (e.g., names, contact info).
Client-Side Software: Software we provide for Service use.
Data Processing Addendum (DPA): Terms at dpa, incorporated herein.
Enterprise Services: Services under Enterprise/Business Tiers per Order Forms.
Free Services: Services provided free with limits.
Infina IP: Services, Software, Documentation, and derived data (excluding Customer Data).
Customer Data: Data you submit, including Output (excluding Business/Usage Data).
Documentation: Our end user guides.
Harmful Code: Malware or technology disrupting systems or data.
Output: Results from your Customer Data (excluding Infina IP or Third Party Integrations).
Personal Data: As defined in the DPA.
Professional Services: Training, implementation, etc., per Statement of Work.
Sensitive Data: Special categories under EU laws, HIPAA data, financial info, etc.
Services: Products specified in Order Forms.
Standard Services: Individual non-enterprise licenses.
Statement of Work: Written Professional Services terms.
Third Party Integrations: Third-party products integrated with Services.
Third Party Models: AI models from third parties used in Services to generate inferences from your data for in-app use only, not for training generalized models.
Usage Data: Metadata on your use (excluding Customer Data).
Usage Limitations: Limits in this Agreement or Order Forms.

For questions, contact us at contact@infina.so or:

INFINA LABS Inc.

1111B S Governors Ave,

STE 34237 Dover,

DE, 19904, United States.