Terms and Conditions
These terms govern your use of Infina's services. Please read them carefully.
Last updated: July 2026
Clear Terms
Simple, understandable terms that protect both you and us.
Your Rights
You maintain control over your data and can terminate anytime.
Fair Usage
Reasonable limits and clear expectations for all users.
These Terms and Conditions ("Terms") govern your access to and use of the services ("Services") provided by Infina through our website at infina.so, mobile applications, and related platforms.
You agree to these Terms by:
- • Purchasing a license or the Cloud add-on
- • Clicking a box indicating acceptance
- • Using the Services
If you are accepting on behalf of a company or legal entity, you represent you have authority to bind that entity and its affiliates.
1. Acceptance of Terms
By using the Services, you confirm you are at least 13 years old (or the minimum age required in your jurisdiction) and legally capable of entering a binding agreement. These Terms form a contract between you and Infina. The Application is available for download from our website at infina.so.
Updates: We may update these Terms at our discretion, with changes effective upon posting to infina.so. Continued use after updates constitutes acceptance of the revised Terms.
2. Description of Services
Infina is a voice typing app for macOS. Hold a hotkey (Option) and speak — Infina transcribes your speech into text directly in any app. We also offer voice commands for controlling your Mac by voice, and a hands-free mode that works without holding a key.
What we offer:
- • AI-powered voice typing for macOS
- • Voice commands and hands-free mode (macOS)
- • Custom dictionaries and text snippets
- • Dictation history
How we charge:
- • Lifetime license: a one-time purchase that includes the on-device features, use on up to 2 of your devices, and all 1.x updates
- • Infina Cloud add-on: an optional monthly subscription that runs larger models in the cloud for sharper accuracy and formatting
Privacy Note: All data — including voice action and voice dictation content — is encrypted with AES-256 encryption both in transit and at rest. With Privacy mode on (the default), no audio or transcription text is retained. Our AI model processes your data solely for your benefit within the app and is not used to train or improve generalized AI models. You can opt out of model training from your account settings.
3. Access and Use
Subject to your compliance with these Terms, Infina grants you a non-exclusive, limited, personal, non-sublicensable, non-transferable right to access and use the Services — for the lifetime of the licensed major version if you purchased a lifetime license, and for the duration of your paid period if you subscribe to the Infina Cloud add-on.
Your Rights
- • Access and use the Services covered by your license
- • Install the Infina desktop app on up to 2 devices
- • Use for personal or internal business purposes
Your Responsibilities
- • Each Authorized User must have a unique account
- • May not share credentials
- • Responsible for all acts and omissions of Authorized Users
AI Processing: The Services use AI models to convert your speech to text (via an ASR model) and then clean and format that text (via an LLM), solely for your benefit within the app. With Privacy mode on (the default), audio is never saved.
4. Money-Back Guarantee
Infina does not offer a free plan or a free trial of the lifetime license; the optional Infina Cloud add-on has its own 7-day trial. Instead, every lifetime license purchase comes with a 7-day money-back guarantee: if Infina isn't for you, email contact@infina.so within 7 days of purchase and we will refund you in full.
Important Notes
- • A refunded license is deactivated once the refund is issued
- • You are responsible for retrieving any data you want to keep before your account closes
5. Infina Obligations
Upon payment, Infina will use reasonable commercial efforts to provide the Services as described on our pricing page and in the documentation.
Service Updates
- • We may provide Updates (upgrades, patches, etc.) without additional charge
- • Updates become part of the Services
- • We may improve or modify Services at our discretion
- • Reasonable notice of major changes
Professional Services
- • If separately agreed in writing
- • Performed with your reasonable cooperation
- • Including access to required materials
- • Work Product remains Infina's property
6. Proprietary Rights and Licenses; Restrictions
Ownership
- • Infina retains all rights to Infina IP (Services, Software, Documentation)
- • You retain ownership of Customer Data
- • You are responsible for accuracy and legality of Customer Data
- • You warrant you have all necessary rights and consents
Licenses
- • You grant Infina license to use feedback to improve services
- • Non-exclusive license to access and use Customer Data
- • Perpetual license for anonymized data use (opt-out available)
- • Enterprise users have training disabled by default
Restrictions
You shall not:
- • Reverse engineer, modify, or create derivative works
- • Copy, rent, or sublicense the Services
- • Use for third-party benefit or build competitive products
- • Interfere with Services or bypass access restrictions
- • Use in life-critical systems
Third Party Integrations: The Services may use Third Party Integrations. Infina is not responsible for their availability. You are responsible for procuring rights to access these integrations and complying with their terms.
7. Payment
Payment Terms
- • Fees are specified on our pricing page
- • The lifetime license is a one-time charge, covered by the 7-day money-back guarantee
- • The Infina Cloud add-on is charged in advance each month
Late Payments
- • Late interest: 1.5% per month or maximum legal rate
- • 30+ days overdue: We may suspend Services with 10 days' notice
- • Declined cards (10+ days): Immediate payment required
Payment Processing
- • Online payments processed via Stripe
- • Disputes must be raised within 60 days
- • You're responsible for taxes unless you provide exemption certificate
8. Lifetime License, Cloud Add-On and Cancellation
THE LIFETIME LICENSE NEVER RENEWS
The lifetime license is a one-time purchase. You are charged once, there is no recurring fee, and nothing to cancel. It includes use on up to 2 devices and every update to the major version you purchased.
The Cloud Add-On Renews Monthly
- • The optional Infina Cloud add-on is a monthly subscription: unless you cancel, it automatically renews each month at the then-current price
- • Cancel anytime from Settings in your Infina dashboard — no email or call needed
After Cancelling the Add-On
- • Cloud features keep working until the end of the period you already paid for
- • No refunds are provided for the remaining portion of a billing period
- • Afterwards you keep the full on-device experience included with your lifetime license
Refunds: The lifetime license carries a 7-day money-back guarantee (see Section 4) and has no free trial; the optional Infina Cloud add-on has its own 7-day trial.
9. Confidential Information
Confidential Information includes business details, intellectual property, and terms of this Agreement, marked as confidential or reasonably deemed so. It excludes public, known, or independently developed information.
Protection
- • Receiving party shall not use or disclose Confidential Information
- • Except to Representatives with a need to know
- • Receiving party is liable for their acts
- • Disclosure allowed if required by law with notice
Termination
- • Return or destroy all Confidential Information
- • Certify destruction
- • Obligations last 3 years post-termination
- • Indefinitely for trade secrets until no longer protected
10. Data Security; Processing of Personal Information
Infina will use commercially reasonable efforts to secure the Services and Customer Data, but is not liable for unauthorized access unless due to gross negligence or willful misconduct.
Data Processing
- • Business Contact Data and Usage Data for relationship management
- • Conduct operations (e.g., accounting), prevent fraud
- • Verify identity, comply with laws, optimize Services
- • We own all rights to Usage Data
AI Processing
- • Voice audio to generate transcriptions and formatted text
- • For your benefit within Infina
- • Not used to train or improve generalized AI models
- • With Privacy mode on (the default), nothing is retained
11. Term; Termination
This Agreement starts on acceptance and continues for as long as you use the Services ("Term"). A lifetime license remains valid for its major version without renewal; the Infina Cloud add-on continues month to month until you cancel it.
Termination Rights
- • Either party may terminate for material breach with 30 days' notice
- • If the other enters bankruptcy proceedings
- • Infina may terminate if you fail to pay within 10 days
- • Or breach Sections 6 or 9
Suspension Rights
- • Threat to Infina IP
- • Your use disrupts others
- • Involves fraud
- • Account is 10+ days overdue
Refunds: Upon termination by you for cause, we refund prepaid Fees post-termination; by us for cause, you pay remaining Fees if permitted by law. Termination does not relieve payment obligations for prior periods.
12. Indemnification
Infina's Indemnification
- • Against losses from third-party claims that Services infringe US intellectual property rights
- • If you promptly notify us, cooperate, and allow us to control defense
- • We may modify Services, obtain usage rights, or terminate Agreement
- • Excludes Excluded Claims (unauthorized use, modifications, Customer Data, Third Party Integrations)
- • No indemnification applies to Standard Services
Your Indemnification
- • You will indemnify Infina against losses from Excluded Claims
- • Unless caused by our breach
- • Our consent required for settlements
- • This Section is your sole remedy and our sole obligation for infringement claims
13. Representations, Warranties, Exclusive Remedies and Disclaimers
Infina's Warranties
- • Both parties represent valid entry into this Agreement
- • Agreement and Documentation describe data security measures
- • We won't materially decrease security
- • Services will perform per Documentation
- • We won't materially reduce functionality
Remedy: Your remedy for breach is termination and a pro-rata refund.
Disclaimers
- • Services and Output are "as is" and "as available"
- • Without warranties of title, non-infringement, merchantability, or fitness
- • We don't guarantee results, compatibility, security, or accuracy
- • Especially for Free or Standard Services
- • AI Outputs may contain errors
Your Responsibility: You're responsible for verifying suitability of AI Outputs.
14. Limitation of Liability
Liability Exclusions
- • Neither party is liable for lost profits
- • Data loss or indirect damages
- • Regardless of foreseeability
- • Except for indemnification, gross negligence, willful misconduct
- • Or your breach of Section 6
Liability Limits
- • Infina's aggregate liability is limited to Fees paid in the prior 12 months
- • To the fullest extent permitted by law
15. General Provisions
Agreement Structure
- • This Agreement is the entire agreement
- • Supersedes prior communications
- • Conflicts resolved by: (1) this Agreement, (2) Application Terms, (3) Documentation
Export & Government
- • Services may be subject to US export laws
- • You shall not export or make them available in prohibited jurisdictions
- • The Services are a "commercial item" under US Government rules
- • With rights as granted to other users
Notices
Notices to Infina go to: Infina, Attn: Legal Department, Dover, DE 19904, with a copy to contact@infina.so. Notices are effective upon personal delivery, second business day after mailing, or email (except Legal Notices).
Dispute Resolution
Disputes are negotiated first; unresolved issues go to binding arbitration in Dover, Delaware, per JAMS Rules, with one arbitrator. Free users may opt out within 30 days by writing to the above address with account details. Claims are individual only.
16. Policies for Children
The Service is not directed to individuals under the age of 13. In the event that we discover that a child under the age of 13 has provided personally identifiable information to us, we will make efforts to delete the child's information in accordance with the Children's Online Privacy Protection Act ("COPPA"). Please see the Federal Trade Commission's website at www.ftc.gov for more information.
For more information about our privacy practices with respect to the personal information of children, please see our Privacy Policy.
17. Definitions
Key Terms
- Affiliate: An entity controlling, controlled by, or under common control with a party (over 50% voting interest)
- Authorized User: Your employees, contractors authorized to use the Services
- Business Contact Data: Personal Data for managing our relationship (e.g., names, contact info)
- Client-Side Software: Software we provide for Service use
- Customer Data: Data you submit, including Output (excluding Business/Usage Data)
- Documentation: Our end user guides
- Enterprise Services: Services under a separate written enterprise agreement
Technical Terms
- Infina IP: Services, Software, Documentation, and derived data (excluding Customer Data)
- Output: Results from your Customer Data (excluding Infina IP or Third Party Integrations)
- Personal Data: As defined under applicable data protection laws
- Professional Services: Training, implementation, etc., per Statement of Work
- Services: The Infina app and related products described on our pricing page
- Standard Services: Individual non-enterprise licenses
- Third Party Integrations: Third-party products integrated with Services
- Usage Data: Metadata on your use (excluding Customer Data)
18. Contact Information
Questions or Concerns?
For questions about these Terms and Conditions, please contact us:
Infina Labs, Inc.
1111B S Governors Ave, STE 34237
Dover, DE, 19904, United States
Email: contact@infina.so